hondacrx
387 lines
15 KiB
C#
387 lines
15 KiB
C#
/*
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* Copyright (C) 2012-2017 CypherCore <http://github.com/CypherCore>
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*
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* This program is free software: you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation, either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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using Framework.Constants;
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using Framework.Database;
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using Game.Chat;
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using Game.Entities;
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using System.Collections.Generic;
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using System.Linq;
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namespace Game.SupportSystem
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{
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public class SupportManager : Singleton<SupportManager>
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{
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SupportManager() { }
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public void Initialize()
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{
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SetSupportSystemStatus(WorldConfig.GetBoolValue(WorldCfg.SupportEnabled));
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SetTicketSystemStatus(WorldConfig.GetBoolValue(WorldCfg.SupportTicketsEnabled));
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SetBugSystemStatus(WorldConfig.GetBoolValue(WorldCfg.SupportBugsEnabled));
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SetComplaintSystemStatus(WorldConfig.GetBoolValue(WorldCfg.SupportComplaintsEnabled));
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SetSuggestionSystemStatus(WorldConfig.GetBoolValue(WorldCfg.SupportSuggestionsEnabled));
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}
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public T GetTicket<T>(uint Id) where T : Ticket
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{
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switch (typeof(T).Name)
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{
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case "BugTicket":
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return _bugTicketList.LookupByKey(Id) as T;
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case "ComplaintTicket":
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return _complaintTicketList.LookupByKey(Id) as T;
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case "SuggestionTicket":
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return _suggestionTicketList.LookupByKey(Id) as T;
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}
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return default(T);
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}
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public uint GetOpenTicketCount<T>() where T : Ticket
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{
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switch (typeof(T).Name)
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{
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case "BugTicket":
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return _openBugTicketCount;
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case "ComplaintTicket":
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return _openComplaintTicketCount;
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case "SuggestionTicket":
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return _openSuggestionTicketCount;
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}
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return 0;
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}
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public void LoadBugTickets()
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{
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uint oldMSTime = Time.GetMSTime();
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_bugTicketList.Clear();
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_lastBugId = 0;
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_openBugTicketCount = 0;
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.SEL_GM_BUGS);
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SQLResult result = DB.Characters.Query(stmt);
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if (result.IsEmpty())
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{
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Log.outInfo(LogFilter.ServerLoading, "Loaded 0 GM bugs. DB table `gm_bug` is empty!");
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return;
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}
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uint count = 0;
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do
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{
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BugTicket bug = new BugTicket();
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bug.LoadFromDB(result.GetFields());
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if (!bug.IsClosed())
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++_openBugTicketCount;
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uint id = bug.GetId();
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if (_lastBugId < id)
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_lastBugId = id;
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_bugTicketList[id] = bug;
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++count;
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} while (result.NextRow());
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Log.outInfo(LogFilter.ServerLoading, "Loaded {0} GM bugs in {1} ms", count, Time.GetMSTimeDiffToNow(oldMSTime));
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}
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public void LoadComplaintTickets()
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{
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uint oldMSTime = Time.GetMSTime();
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_complaintTicketList.Clear();
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_lastComplaintId = 0;
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_openComplaintTicketCount = 0;
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.SEL_GM_COMPLAINTS);
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SQLResult result = DB.Characters.Query(stmt);
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if (result.IsEmpty())
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{
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Log.outInfo(LogFilter.ServerLoading, "Loaded 0 GM complaints. DB table `gm_complaint` is empty!");
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return;
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}
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uint count = 0;
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PreparedStatement chatLogStmt;
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SQLResult chatLogResult;
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do
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{
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ComplaintTicket complaint = new ComplaintTicket();
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complaint.LoadFromDB(result.GetFields());
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if (!complaint.IsClosed())
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++_openComplaintTicketCount;
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uint id = complaint.GetId();
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if (_lastComplaintId < id)
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_lastComplaintId = id;
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chatLogStmt = DB.Characters.GetPreparedStatement(CharStatements.SEL_GM_COMPLAINT_CHATLINES);
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chatLogStmt.AddValue(0, id);
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chatLogResult = DB.Characters.Query(stmt);
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if (!chatLogResult.IsEmpty())
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{
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do
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{
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complaint.LoadChatLineFromDB(chatLogResult.GetFields());
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} while (chatLogResult.NextRow());
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}
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_complaintTicketList[id] = complaint;
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++count;
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} while (result.NextRow());
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Log.outInfo(LogFilter.ServerLoading, "Loaded {0} GM complaints in {1} ms", count, Time.GetMSTimeDiffToNow(oldMSTime));
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}
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public void LoadSuggestionTickets()
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{
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uint oldMSTime = Time.GetMSTime();
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_suggestionTicketList.Clear();
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_lastSuggestionId = 0;
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_openSuggestionTicketCount = 0;
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.SEL_GM_SUGGESTIONS);
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SQLResult result = DB.Characters.Query(stmt);
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if (result.IsEmpty())
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{
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Log.outInfo(LogFilter.ServerLoading, "Loaded 0 GM suggestions. DB table `gm_suggestion` is empty!");
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return;
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}
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uint count = 0;
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do
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{
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SuggestionTicket suggestion = new SuggestionTicket();
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suggestion.LoadFromDB(result.GetFields());
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if (!suggestion.IsClosed())
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++_openSuggestionTicketCount;
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uint id = suggestion.GetId();
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if (_lastSuggestionId < id)
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_lastSuggestionId = id;
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_suggestionTicketList[id] = suggestion;
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++count;
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} while (result.NextRow());
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Log.outInfo(LogFilter.ServerLoading, "Loaded {0} GM suggestions in {1} ms", count, Time.GetMSTimeDiffToNow(oldMSTime));
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}
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public void AddTicket<T>(T ticket)where T : Ticket
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{
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switch (typeof(T).Name)
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{
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case "BugTicket":
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_bugTicketList[ticket.GetId()] = ticket as BugTicket;
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if (!ticket.IsClosed())
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++_openBugTicketCount;
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break;
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case "ComplaintTicket":
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_complaintTicketList[ticket.GetId()] = ticket as ComplaintTicket;
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if (!ticket.IsClosed())
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++_openComplaintTicketCount;
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break;
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case "SuggestionTicket":
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_suggestionTicketList[ticket.GetId()] = ticket as SuggestionTicket;
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if (!ticket.IsClosed())
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++_openSuggestionTicketCount;
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break;
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}
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ticket.SaveToDB();
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}
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public void RemoveTicket<T>(uint ticketId) where T : Ticket
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{
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T ticket = GetTicket<T>(ticketId);
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if (ticket != null)
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{
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ticket.DeleteFromDB();
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switch (typeof(T).Name)
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{
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case "BugTicket":
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_bugTicketList.Remove(ticketId);
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break;
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case "ComplaintTicket":
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_complaintTicketList.Remove(ticketId);
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break;
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case "SuggestionTicket":
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_suggestionTicketList.Remove(ticketId);
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break;
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}
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}
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}
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public void CloseTicket<T>(uint ticketId, ObjectGuid closedBy) where T : Ticket
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{
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T ticket = GetTicket<T>(ticketId);
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if (ticket != null)
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{
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ticket.SetClosedBy(closedBy);
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if (!closedBy.IsEmpty())
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{
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switch (typeof(T).Name)
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{
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case "BugTicket":
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--_openBugTicketCount;
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break;
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case "ComplaintTicket":
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--_openComplaintTicketCount;
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break;
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case "SuggestionTicket":
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--_openSuggestionTicketCount;
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break;
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}
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}
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ticket.SaveToDB();
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}
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}
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public void ResetTickets<T>() where T : Ticket
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{
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PreparedStatement stmt;
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switch (typeof(T).Name)
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{
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case "BugTicket":
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_bugTicketList.Clear();
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_lastBugId = 0;
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stmt = DB.Characters.GetPreparedStatement(CharStatements.DEL_ALL_GM_BUGS);
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DB.Characters.Execute(stmt);
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break;
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case "ComplaintTicket":
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_complaintTicketList.Clear();
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_lastComplaintId = 0;
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SQLTransaction trans = new SQLTransaction();
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trans.Append(DB.Characters.GetPreparedStatement(CharStatements.DEL_ALL_GM_COMPLAINTS));
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trans.Append(DB.Characters.GetPreparedStatement(CharStatements.DEL_ALL_GM_COMPLAINT_CHATLOGS));
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DB.Characters.CommitTransaction(trans);
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break;
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case "SuggestionTicket":
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_suggestionTicketList.Clear();
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_lastSuggestionId = 0;
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stmt = DB.Characters.GetPreparedStatement(CharStatements.DEL_ALL_GM_SUGGESTIONS);
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DB.Characters.Execute(stmt);
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break;
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}
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}
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public void ShowList<T>(CommandHandler handler) where T : Ticket
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{
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handler.SendSysMessage(CypherStrings.CommandTicketshowlist);
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switch (typeof(T).Name)
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{
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case "BugTicket":
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foreach (var ticket in _bugTicketList.Values)
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if (!ticket.IsClosed())
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handler.SendSysMessage(ticket.FormatViewMessageString(handler));
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break;
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case "ComplaintTicket":
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foreach (var ticket in _complaintTicketList.Values)
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if (!ticket.IsClosed())
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handler.SendSysMessage(ticket.FormatViewMessageString(handler));
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break;
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case "SuggestionTicket":
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foreach (var ticket in _suggestionTicketList.Values)
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if (!ticket.IsClosed())
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handler.SendSysMessage(ticket.FormatViewMessageString(handler));
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break;
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}
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}
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public void ShowClosedList<T>(CommandHandler handler) where T : Ticket
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{
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handler.SendSysMessage(CypherStrings.CommandTicketshowclosedlist);
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switch (typeof(T).Name)
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{
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case "BugTicket":
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foreach (var ticket in _bugTicketList.Values)
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if (ticket.IsClosed())
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handler.SendSysMessage(ticket.FormatViewMessageString(handler));
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break;
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case "ComplaintTicket":
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foreach (var ticket in _complaintTicketList.Values)
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if (ticket.IsClosed())
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handler.SendSysMessage(ticket.FormatViewMessageString(handler));
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break;
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case "SuggestionTicket":
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foreach (var ticket in _suggestionTicketList.Values)
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if (ticket.IsClosed())
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handler.SendSysMessage(ticket.FormatViewMessageString(handler));
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break;
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}
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}
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long GetAge(ulong t) { return (Time.UnixTime - (long)t) / Time.Day; }
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IEnumerable<KeyValuePair<uint, ComplaintTicket>> GetComplaintsByPlayerGuid(ObjectGuid playerGuid)
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{
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return _complaintTicketList.Where(ticket => ticket.Value.GetPlayerGuid() == playerGuid);
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}
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public bool GetSupportSystemStatus() { return _supportSystemStatus; }
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public bool GetTicketSystemStatus() { return _supportSystemStatus && _ticketSystemStatus; }
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public bool GetBugSystemStatus() { return _supportSystemStatus && _bugSystemStatus; }
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public bool GetComplaintSystemStatus() { return _supportSystemStatus && _complaintSystemStatus; }
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public bool GetSuggestionSystemStatus() { return _supportSystemStatus && _suggestionSystemStatus; }
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public ulong GetLastChange() { return _lastChange; }
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public void SetSupportSystemStatus(bool status) { _supportSystemStatus = status; }
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public void SetTicketSystemStatus(bool status) { _ticketSystemStatus = status; }
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public void SetBugSystemStatus(bool status) { _bugSystemStatus = status; }
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public void SetComplaintSystemStatus(bool status) { _complaintSystemStatus = status; }
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public void SetSuggestionSystemStatus(bool status) { _suggestionSystemStatus = status; }
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public void UpdateLastChange() { _lastChange = (ulong)Time.UnixTime; }
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public uint GenerateBugId() { return ++_lastBugId; }
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public uint GenerateComplaintId() { return ++_lastComplaintId; }
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public uint GenerateSuggestionId() { return ++_lastSuggestionId; }
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bool _supportSystemStatus;
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bool _ticketSystemStatus;
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bool _bugSystemStatus;
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bool _complaintSystemStatus;
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bool _suggestionSystemStatus;
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Dictionary<uint, BugTicket> _bugTicketList = new Dictionary<uint, BugTicket>();
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Dictionary<uint, ComplaintTicket> _complaintTicketList = new Dictionary<uint, ComplaintTicket>();
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Dictionary<uint, SuggestionTicket> _suggestionTicketList = new Dictionary<uint, SuggestionTicket>();
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uint _lastBugId;
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uint _lastComplaintId;
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uint _lastSuggestionId;
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uint _openBugTicketCount;
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uint _openComplaintTicketCount;
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uint _openSuggestionTicketCount;
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ulong _lastChange;
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}
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}
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