hondacrx
456 lines
18 KiB
C#
456 lines
18 KiB
C#
/*
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* Copyright (C) 2012-2020 CypherCore <http://github.com/CypherCore>
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*
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* This program is free software: you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation, either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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using Framework.Constants;
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using Framework.Database;
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using Game.Chat;
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using Game.Entities;
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using Game.Networking.Packets;
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using System.Numerics;
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using System.Text;
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namespace Game.SupportSystem
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{
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public class Ticket
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{
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protected uint _id;
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protected ObjectGuid _playerGuid;
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protected uint _mapId;
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protected Vector3 _pos;
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protected ulong _createTime;
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protected ObjectGuid _closedBy; // 0 = Open, -1 = Console, playerGuid = player abandoned ticket, other = GM who closed it.
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protected ObjectGuid _assignedTo;
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protected string _comment;
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public Ticket() { }
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public Ticket(Player player)
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{
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_createTime = (ulong)GameTime.GetGameTime();
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_playerGuid = player.GetGUID();
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}
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public void TeleportTo(Player player)
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{
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player.TeleportTo(_mapId, _pos.X, _pos.Y, _pos.Z, 0.0f, 0);
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}
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public virtual string FormatViewMessageString(CommandHandler handler, bool detailed = false) { return ""; }
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public virtual string FormatViewMessageString(CommandHandler handler, string closedName, string assignedToName, string unassignedName, string deletedName)
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{
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StringBuilder ss = new();
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistguid, _id));
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistname, GetPlayerName()));
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if (!string.IsNullOrEmpty(closedName))
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketclosed, closedName));
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if (!string.IsNullOrEmpty(assignedToName))
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistassignedto, assignedToName));
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if (!string.IsNullOrEmpty(unassignedName))
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistunassigned, unassignedName));
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if (!string.IsNullOrEmpty(deletedName))
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketdeleted, deletedName));
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return ss.ToString();
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}
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public bool IsClosed() { return !_closedBy.IsEmpty(); }
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bool IsFromPlayer(ObjectGuid guid) { return guid == _playerGuid; }
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public bool IsAssigned() { return !_assignedTo.IsEmpty(); }
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public bool IsAssignedTo(ObjectGuid guid) { return guid == _assignedTo; }
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public bool IsAssignedNotTo(ObjectGuid guid) { return IsAssigned() && !IsAssignedTo(guid); }
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public uint GetId() { return _id; }
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public ObjectGuid GetPlayerGuid() { return _playerGuid; }
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public Player GetPlayer() { return Global.ObjAccessor.FindConnectedPlayer(_playerGuid); }
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public string GetPlayerName()
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{
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string name = "";
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if (!_playerGuid.IsEmpty())
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Global.CharacterCacheStorage.GetCharacterNameByGuid(_playerGuid, out name);
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return name;
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}
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public Player GetAssignedPlayer() { return Global.ObjAccessor.FindConnectedPlayer(_assignedTo); }
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public ObjectGuid GetAssignedToGUID() { return _assignedTo; }
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public string GetAssignedToName()
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{
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string name;
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if (!_assignedTo.IsEmpty())
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if (Global.CharacterCacheStorage.GetCharacterNameByGuid(_assignedTo, out name))
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return name;
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return "";
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}
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string GetComment() { return _comment; }
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public virtual void SetAssignedTo(ObjectGuid guid, bool IsAdmin = false) { _assignedTo = guid; }
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public virtual void SetUnassigned() { _assignedTo.Clear(); }
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public void SetClosedBy(ObjectGuid value) { _closedBy = value; }
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public void SetComment(string comment) { _comment = comment; }
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public void SetPosition(uint mapId, Vector3 pos)
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{
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_mapId = mapId;
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_pos = pos;
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}
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public virtual void LoadFromDB(SQLFields fields) { }
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public virtual void SaveToDB() { }
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public virtual void DeleteFromDB() { }
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}
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public class BugTicket : Ticket
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{
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float _facing;
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string _note;
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public BugTicket()
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{
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_note = "";
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}
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public BugTicket(Player player) : base(player)
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{
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_note = "";
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_id = Global.SupportMgr.GenerateBugId();
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}
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public override void LoadFromDB(SQLFields fields)
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{
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byte idx = 0;
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_id = fields.Read<uint>(idx);
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_playerGuid = ObjectGuid.Create(HighGuid.Player, fields.Read<ulong>(++idx));
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_note = fields.Read<string>(++idx);
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_createTime = fields.Read<ulong>(++idx);
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_mapId = fields.Read<ushort>(++idx);
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_pos = new Vector3(fields.Read<float>(++idx), fields.Read<float>(++idx), fields.Read<float>(++idx));
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_facing = fields.Read<float>(++idx);
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long closedBy = fields.Read<long>(++idx);
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if (closedBy == 0)
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_closedBy = ObjectGuid.Empty;
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else if (closedBy < 0)
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_closedBy.SetRawValue(0, (ulong)closedBy);
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else
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_closedBy = ObjectGuid.Create(HighGuid.Player, (ulong)closedBy);
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ulong assignedTo = fields.Read<ulong>(++idx);
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if (assignedTo == 0)
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_assignedTo = ObjectGuid.Empty;
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else
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_assignedTo = ObjectGuid.Create(HighGuid.Player, assignedTo);
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_comment = fields.Read<string>(++idx);
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}
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public override void SaveToDB()
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{
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byte idx = 0;
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.REP_GM_BUG);
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stmt.AddValue(idx, _id);
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stmt.AddValue(++idx, _playerGuid.GetCounter());
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stmt.AddValue(++idx, _note);
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stmt.AddValue(++idx, _createTime);
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stmt.AddValue(++idx, _mapId);
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stmt.AddValue(++idx, _pos.X);
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stmt.AddValue(++idx, _pos.Y);
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stmt.AddValue(++idx, _pos.Z);
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stmt.AddValue(++idx, _facing);
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stmt.AddValue(++idx, _closedBy.GetCounter());
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stmt.AddValue(++idx, _assignedTo.GetCounter());
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stmt.AddValue(++idx, _comment);
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DB.Characters.Execute(stmt);
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}
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public override void DeleteFromDB()
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{
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.DEL_GM_BUG);
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stmt.AddValue(0, _id);
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DB.Characters.Execute(stmt);
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}
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public override string FormatViewMessageString(CommandHandler handler, bool detailed = false)
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{
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var curTime = (ulong)GameTime.GetGameTime();
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StringBuilder ss = new();
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistguid, _id));
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistname, GetPlayerName()));
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistagecreate, Time.secsToTimeString(curTime - _createTime, true, false)));
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if (!_assignedTo.IsEmpty())
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistassignedto, GetAssignedToName()));
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if (detailed)
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{
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistmessage, _note));
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if (!string.IsNullOrEmpty(_comment))
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistcomment, _comment));
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}
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return ss.ToString();
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}
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string GetNote() { return _note; }
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public void SetFacing(float facing) { _facing = facing; }
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public void SetNote(string note) { _note = note; }
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}
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public class ComplaintTicket : Ticket
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{
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float _facing;
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ObjectGuid _targetCharacterGuid;
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GMSupportComplaintType _complaintType;
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SupportTicketSubmitComplaint.SupportTicketChatLog _chatLog;
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string _note;
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public ComplaintTicket()
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{
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_note = "";
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}
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public ComplaintTicket(Player player) : base(player)
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{
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_note = "";
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_id = Global.SupportMgr.GenerateComplaintId();
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}
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public override void LoadFromDB(SQLFields fields)
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{
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byte idx = 0;
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_id = fields.Read<uint>(idx);
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_playerGuid = ObjectGuid.Create(HighGuid.Player, fields.Read<ulong>(++idx));
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_note = fields.Read<string>(++idx);
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_createTime = fields.Read<ulong>(++idx);
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_mapId = fields.Read<ushort>(++idx);
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_pos = new Vector3(fields.Read<float>(++idx), fields.Read<float>(++idx), fields.Read<float>(++idx));
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_facing = fields.Read<float>(++idx);
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_targetCharacterGuid = ObjectGuid.Create(HighGuid.Player, fields.Read<ulong>(++idx));
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_complaintType = (GMSupportComplaintType)fields.Read<byte>(++idx);
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int reportLineIndex = fields.Read<int>(++idx);
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if (reportLineIndex != -1)
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_chatLog.ReportLineIndex.Set((uint)reportLineIndex);
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long closedBy = fields.Read<long>(++idx);
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if (closedBy == 0)
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_closedBy = ObjectGuid.Empty;
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else if (closedBy < 0)
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_closedBy.SetRawValue(0, (ulong)closedBy);
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else
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_closedBy = ObjectGuid.Create(HighGuid.Player, (ulong)closedBy);
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ulong assignedTo = fields.Read<ulong>(++idx);
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if (assignedTo == 0)
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_assignedTo = ObjectGuid.Empty;
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else
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_assignedTo = ObjectGuid.Create(HighGuid.Player, assignedTo);
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_comment = fields.Read<string>(++idx);
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}
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public void LoadChatLineFromDB(SQLFields fields)
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{
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_chatLog.Lines.Add(new SupportTicketSubmitComplaint.SupportTicketChatLine(fields.Read<long>(0), fields.Read<string>(1)));
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}
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public override void SaveToDB()
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{
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var trans = new SQLTransaction();
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byte idx = 0;
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.REP_GM_COMPLAINT);
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stmt.AddValue(idx, _id);
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stmt.AddValue(++idx, _playerGuid.GetCounter());
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stmt.AddValue(++idx, _note);
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stmt.AddValue(++idx, _createTime);
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stmt.AddValue(++idx, _mapId);
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stmt.AddValue(++idx, _pos.X);
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stmt.AddValue(++idx, _pos.Y);
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stmt.AddValue(++idx, _pos.Z);
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stmt.AddValue(++idx, _facing);
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stmt.AddValue(++idx, _targetCharacterGuid.GetCounter());
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stmt.AddValue(++idx, (byte)_complaintType);
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if (_chatLog.ReportLineIndex.HasValue)
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stmt.AddValue(++idx, _chatLog.ReportLineIndex.Value);
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else
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stmt.AddValue(++idx, -1); // empty ReportLineIndex
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stmt.AddValue(++idx, _closedBy.GetCounter());
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stmt.AddValue(++idx, _assignedTo.GetCounter());
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stmt.AddValue(++idx, _comment);
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trans.Append(stmt);
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uint lineIndex = 0;
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foreach (var c in _chatLog.Lines)
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{
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idx = 0;
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stmt = DB.Characters.GetPreparedStatement(CharStatements.INS_GM_COMPLAINT_CHATLINE);
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stmt.AddValue(idx, _id);
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stmt.AddValue(++idx, lineIndex);
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stmt.AddValue(++idx, c.Timestamp);
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stmt.AddValue(++idx, c.Text);
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trans.Append(stmt);
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++lineIndex;
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}
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DB.Characters.CommitTransaction(trans);
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}
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public override void DeleteFromDB()
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{
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.DEL_GM_COMPLAINT);
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stmt.AddValue(0, _id);
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DB.Characters.Execute(stmt);
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stmt = DB.Characters.GetPreparedStatement(CharStatements.DEL_GM_COMPLAINT_CHATLOG);
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stmt.AddValue(0, _id);
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DB.Characters.Execute(stmt);
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}
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public override string FormatViewMessageString(CommandHandler handler, bool detailed = false)
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{
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ulong curTime = (ulong)GameTime.GetGameTime();
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StringBuilder ss = new();
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistguid, _id));
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistname, GetPlayerName()));
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistagecreate, Time.secsToTimeString(curTime - _createTime, true, false)));
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if (!_assignedTo.IsEmpty())
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistassignedto, GetAssignedToName()));
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if (detailed)
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{
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistmessage, _note));
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if (!string.IsNullOrEmpty(_comment))
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistcomment, _comment));
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}
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return ss.ToString();
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}
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ObjectGuid GetTargetCharacterGuid() { return _targetCharacterGuid; }
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GMSupportComplaintType GetComplaintType() { return _complaintType; }
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string GetNote() { return _note; }
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public void SetFacing(float facing) { _facing = facing; }
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public void SetTargetCharacterGuid(ObjectGuid targetCharacterGuid)
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{
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_targetCharacterGuid = targetCharacterGuid;
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}
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public void SetComplaintType(GMSupportComplaintType type) { _complaintType = type; }
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public void SetChatLog(SupportTicketSubmitComplaint.SupportTicketChatLog log) { _chatLog = log; }
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public void SetNote(string note) { _note = note; }
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}
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public class SuggestionTicket : Ticket
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{
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float _facing;
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string _note;
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public SuggestionTicket()
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{
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_note = "";
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}
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public SuggestionTicket(Player player) : base(player)
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{
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_note = "";
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_id = Global.SupportMgr.GenerateSuggestionId();
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}
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public override void LoadFromDB(SQLFields fields)
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{
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byte idx = 0;
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_id = fields.Read<uint>(idx);
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_playerGuid = ObjectGuid.Create(HighGuid.Player, fields.Read<ulong>(++idx));
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_note = fields.Read<string>(++idx);
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_createTime = fields.Read<ulong>(++idx);
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_mapId = fields.Read<ushort>(++idx);
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_pos = new Vector3(fields.Read<float>(++idx), fields.Read<float>(++idx), fields.Read<float>(++idx));
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_facing = fields.Read<float>(++idx);
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long closedBy = fields.Read<long>(++idx);
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if (closedBy == 0)
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_closedBy = ObjectGuid.Empty;
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else if (closedBy < 0)
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_closedBy.SetRawValue(0, (ulong)closedBy);
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else
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_closedBy = ObjectGuid.Create(HighGuid.Player, (ulong)closedBy);
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ulong assignedTo = fields.Read<ulong>(++idx);
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if (assignedTo == 0)
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_assignedTo = ObjectGuid.Empty;
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else
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_assignedTo = ObjectGuid.Create(HighGuid.Player, assignedTo);
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_comment = fields.Read<string>(++idx);
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}
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public override void SaveToDB()
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{
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byte idx = 0;
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.REP_GM_SUGGESTION);
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stmt.AddValue(idx, _id);
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stmt.AddValue(++idx, _playerGuid.GetCounter());
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stmt.AddValue(++idx, _note);
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stmt.AddValue(++idx, _createTime);
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stmt.AddValue(++idx, _mapId);
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stmt.AddValue(++idx, _pos.X);
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stmt.AddValue(++idx, _pos.Y);
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stmt.AddValue(++idx, _pos.Z);
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stmt.AddValue(++idx, _facing);
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stmt.AddValue(++idx, _closedBy.GetCounter());
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stmt.AddValue(++idx, _assignedTo.GetCounter());
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stmt.AddValue(++idx, _comment);
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DB.Characters.Execute(stmt);
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}
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public override void DeleteFromDB()
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{
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PreparedStatement stmt = DB.Characters.GetPreparedStatement(CharStatements.DEL_GM_SUGGESTION);
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stmt.AddValue(0, _id);
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DB.Characters.Execute(stmt);
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}
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public override string FormatViewMessageString(CommandHandler handler, bool detailed = false)
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{
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ulong curTime = (ulong)GameTime.GetGameTime();
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StringBuilder ss = new();
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistguid, _id));
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistname, GetPlayerName()));
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistagecreate, Time.secsToTimeString(curTime - _createTime, true, false)));
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if (!_assignedTo.IsEmpty())
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistassignedto, GetAssignedToName()));
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if (detailed)
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{
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistmessage, _note));
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if (!string.IsNullOrEmpty(_comment))
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ss.Append(handler.GetParsedString(CypherStrings.CommandTicketlistcomment, _comment));
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}
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return ss.ToString();
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}
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string GetNote() { return _note; }
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public void SetNote(string note) { _note = note; }
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public void SetFacing(float facing) { _facing = facing; }
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}
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}
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